Privacy Policy

Effective Date: 1 January 2025

Last Updated: 1 February 2026

Pingshack ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pingshack.com and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Register for an account or subscription
  • Make a purchase or payment
  • Contact us for support
  • Participate in our Discord community

This may include your name, email address, payment information, and Discord username.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behaviour. We use analytics tools to understand how visitors interact with our site.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative communications (e.g. payment confirmations, service updates)
  • Respond to your enquiries and provide customer support
  • Monitor and analyse usage trends
  • Protect against fraud and unauthorised activity

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors to facilitate transactions
  • Analytics providers to help us understand site usage
  • Law enforcement if required by law or to protect our rights

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

To exercise any of these rights, please contact us at support@pingshack.com.

6. Cookies

We use essential cookies to ensure our website functions correctly. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. Discord, social media platforms). We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@pingshack.com